Made with Love
We bring outdoor adventures into your home
Play Learn Develop
Learn play and have a fun
Your item is freshly painted/stained. It may sporadically happen that initially some excess paint/stain will get released resulting in color transfer. Before first use, rub several times all painted/stained surfaces with a dry, clean cotton cloth until no paint/stain comes off.
2. HOW DO I CLEAN MY PRODUCT?
Each piece included in Rikitikitoy Toys’ catalogue is handmade taking care of every detail during the process. The workshop is located in the small town of Ocotitlán, in Morelos, Mexico.
Email us at info@rikitikitoy.com before placing the order, sharing both the product and the delivery deadline. Rikitikitoy will reply as soon as possible in case there is stock ready to ship.
Yes. We have enabled the Lay Buy App in our website. You can place your order normally and select Lay Buy as the payment method, the App will guide you through the following steps. You may set up your Lay Buy plan in up to 6 monthly installments. Take into account that Lay Buy orders ship only upon full payment. For further assistance please contact us at info@rikitikitoy.com
Yes, the shipping cost is included in the price.
We offer replacement pieces, please email us including photographs of the damaged piece to provide you with options.
Not for the moment, but stay tuned in our social media for news on our upcoming show rooms.
Our materials are non-toxic, below their specifications:
10. WHAT’S THE DIFFERENCE BETWEEN UNFINISHED VS ACRYLIC SEALANT?
The acrylic wood sealant is always recommended for any wooden product such as ours. We believe it’s a must as it will extend the items' lifespan and will prevent issues such as faded paint or wood damage due to normal wear and/or humidity, spills or stains.
We strongly recommend either to order the items with sealant or to apply the sealant at home before assembly.
12. ARE ALL ITEMS MADE TO ORDER OR DO YOU HAVE STOCK?
Occasionally we do have some parts in stock, but generally, everything is manufactured on demand. The standard production time is 4 weeks but it can increase up to 8 weeks during Christmas Holidays.
Yes, we offer replacement parts. You may request them by emailing us at info@rikitikitoy.com
We ship through three main shipping companies, you may track your package by accessing any of the below links:
DHL: https://www.dhl.com
Estafeta: https://www.estafeta.com/en
Correos de Mexico: https://www.correosdemexico.gob.mx/SSLServicios/SeguimientoEnvio/Seguimiento.aspx
Enter the tracking number provided in the shipping notice for the platform to display results.
*Tracking in Estafeta: once the package reaches the border a third party carrier takes over shipping and a new international tracking number is generated, which you may locate on the right portion of the screen under the wording: “Guide international”.
*Tracking in Correos de Mexico: your tracking number will not change, once the package arrives its destination country it may be tracked through the corresponding local National Post Service website.
If a package arrives damaged we will require photographs of the box, all four sides, including a photograph of the shipping label legible. Also, the package should be opened immediately to verify if there are damaged or missing pieces, in which case we will require also photographs.
After these verifications email us at info@rikitikitoy.com providing with as many details as possible, including all photographs. A solution will be offered on a case-by-case basis.
The climbing furniture ships disassembled for a better shipment’s handling. You will need a manual or electric screwdriver (Phillips head), an Allen key and wood glue. Having someone around to help out makes assembly easier. In an effort to become more ecofriendly we have stopped including printed tutorials. Please refer to the below links:
*Assembly Tutorials (printable/downloadable)
*Assembly Tutorial Video for the Pikler Triangle
*Assembly Tutorial Video for the XXL Rocker
NOTE: The XXL rocker assembly process also applies for the Small and Double rocker.
Yes, sometimes we may offer custom colors depending on our workload and taken only from our already existing color palettes. You may contact us at (Your mail) and we will follow up and let you know if we can accommodate your request at the time, they’ll also assist you further in setting up your custom order.
We offer no bundle price for sets or multiple items, all our products cost the same regardless of how they are purchased, either separately or as part of a set.
Yes, our two type of ramps are designed to fit all Rikitikitoy triangles, rockers and the climbing arch. Both ramps work as a slide on their smooth side.
Broadly speaking, this decision will depend on the interests and gross motor development of each child.
6/9 months - 2 ½ years
*Climbing Arch, with or without ramp.
*Rikitikitoy Climbing Furniture Combo (Arch, Triangle and Ramp)
*Baby Tadeuz
*Stacking Rings Tower for babies
*Stacking Rings Toy for babies
*Baby swing
2-4 years
*Rikitikitoy Climbing Furniture Combo (Arch, Triangle and Ramp)
*Foldable Triangle with Rock Climbing board
*Little Bean Rocker and Small Rocker, with or without ramp
*Moon Doll Stroller
*Rainbow Porcupine
*Montessori Toadstool Rainbow Toy
*Wooden Climbers and Trapeze bars
4-10 years
*Double Rocker with or without ramp
*XXL Rocker with our without ramp
*Swings, Wooden Climbers and Trapeze bars
*Rocking & Climbing Set (XXL Rocker, Foldable Triangle and Ramp)
We suggest to consider your available space at home, we may gladly give further advise at (Your mail)